Lunem Organics ships online orders to adresses in the United States, Canada and Mexico. All orders are shipped via UPS. You should receive your products within seven to ten business days from the date your order is processed. Weekday orders placed by noon, PST, are typically shipped the next business day. Orders placed after 3:00 pm, PST, on Friday will be processed the following Monday.
On the front of your packing slip (enclosed with your purchase), note the RMA number and reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund. Write your RMA number in large text on the outside of the package. Enclose your packing slip with the item and ship, prepaid to:
4099 Santa Margarita Av. Jardín Real, 45136 Zapopan, Jal.
We cannot refund merchandise returned without a valid RMA number.
Shipping and insurance charges are non-refundable.
For store bought items, you can bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.
Should you have any questions or concerns, please contact our customer service department via email at firstname.lastname@example.org or call us at 52 1 33 2384 1081